Let me start by telling you who the good guys are in the casino. Actually they are all good guys (and gals); remember the casino is a vacation destination and designed for you to have fun. It is an entertainment venue (an “Adult Disneyland” if you will).
Anyway what I was meaning to say is, let me tell you who is on your side… the dealers, the cocktail waitress, the Keno runner, the change gal (or guy), the bartender, the bell hop, the valet parking attendant, and the maid just to name a few. All of these good folks are just working at their job, which is to make your stay more enjoyable, and most of their income depends on tips from you the customer. They love to see you win, because the more you win, the more they make.
So, if the service is good, tip, if the service is great, tip more, and if the service is great and you are winning, tip even bigger.
I for one, like positive MOJO when I am playing so I get the dealers in the game right up front. I also make sure that I take good care of the cocktail waitress for obvious reasons. While I usually don’t drink alcohol at the tables, I seldom get thirsty since the cocktail waitress always makes sure I am well taken care of.
Now on the other side of the ledger, there are the corporate guys and gals…the General Manager, the Casino Manager, the Floor Manager, and the Pit Boss just to name a few.
These Guys (and Gals) make the rules, set the policies, and watch out for the casino’s money. They are easy to identify; they are the ones in suits (always thought that kind of funny…in a tropical or desert environment, these guys running around in dark suits and ties!). Anyway, they are the Casino.
Now that doesn’t make them bad guys (or gals), as a matter of fact, most of them are pretty good people, and make it their job to engage with you and me the customer (gambler), even to the point of striking up friendships.
They don’t mind seeing you win on occasion; winning a little keeps you coming back for more. And they know in the long run the house always wins anyway.
For the most part they are fair and honest, and usually will rule in favor of the player on something that is in doubt. But unlike the dealers who are just there to do their job and collect a paycheck (and tips), “The Suits” are accountable for the profit and loss of the tables and the casino. And at the end of the day, they are really NOT on your side.
And of course, let’s not forget the unseen, seeing all, “eye-in-the-sky”. I don’t think those guys (or gals) are on anybody’s side, they are watching players and employees alike. This is actually a good thing, since they tape everything. If there is ever a really big dispute, the tapes don’t lie, and they help keep the cheaters out of the game, and that’s good for all of us.